Refund policy

At Cosmetics Store, we want you to have a smooth and reliable shopping experience. Please read our return and refund policy before placing your order.

Returns

We accept eligible return requests within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be unopened and in its original packaging.

  • The product must not have been damaged, altered or used.

  • You must provide your order details and relevant photos if requested.

Due to the nature of hair color and cosmetic products, opened or used products cannot be returned for hygiene and safety reasons.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging and shipping parcel

  • A brief description of the issue

After reviewing the request, we will determine the appropriate resolution.

Refunds

If your return is approved, the refund will be processed according to the applicable payment method and our return assessment.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as receiving an incorrect or damaged product.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used hair color products

  • Products damaged after delivery due to misuse

  • Products without their original packaging

  • Products returned after the 7-day return period

Contact Us

For return or refund assistance, please contact us through our Contact Us page and include your order number.

We reserve the right to assess each return request according to the condition of the product and the circumstances of the request.